Help Center
  1. Help Center
  2. Realigned Service Desk

Realigned Service Desk

Welcome! You can raise a request from the options provided.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

  • Product trial questions

    Trying out our product and want more information? Select this and we'll be happy to answer your questions.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

  • Report a bug

    Tell us the problems you're experiencing.

Powered by Jira Service Management
{"xsrfToken":"494bcedc2d521bc27331eec1a7ce0399e85a1a19_lout","branding":{"id":"1","key":"fsdp","name":"Realigned Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/70294854-2e20-4870-9d7b-43439dc52a89/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZjliNjFiZC1lMDIwLTQ2ODItYTMwMi01YjdlMTRjNDdjZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcwMjk0ODU0LTJlMjAtNDg3MC05ZDdiLTQzNDM5ZGM1MmE4OSI6WyJyZWFkIl19LCJleHAiOjE3NDc4NTA5MjUsIm5iZiI6MTc0Nzg1MDMyNX0.taQoqPnvnhKCDYA1FIXUCvJ8WGNTwJVIvXelQ8153Hw&client=bf9b61bd-e020-4682-a302-5b7e14c47cf9&mode=fit","logoId":"70294854-2e20-4870-9d7b-43439dc52a89","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00488b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2d380a21-86bd-498f-84d9-0c8c94cab9fc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZjliNjFiZC1lMDIwLTQ2ODItYTMwMi01YjdlMTRjNDdjZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkMzgwYTIxLTg2YmQtNDk4Zi04NGQ5LTBjOGM5NGNhYjlmYyI6WyJyZWFkIl19LCJleHAiOjE3NDc4NTA5MjUsIm5iZiI6MTc0Nzg1MDMyNX0.MMOHtAtg4aShWvMjO2EqC1DZOaieFr38B9DkjpmndME&client=bf9b61bd-e020-4682-a302-5b7e14c47cf9&height=300&mode=fit","bannerMediaApiFileId":"2d380a21-86bd-498f-84d9-0c8c94cab9fc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"fsdp","projectId":10000,"serviceDeskId":1,"name":"Realigned Service Desk","description":"<p>Welcome! You can raise a request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://realignedtechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://realignedtechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://realignedtechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://realignedtechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://realignedtechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://realignedtechnologies.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,3,4,6]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZjliNjFiZC1lMDIwLTQ2ODItYTMwMi01YjdlMTRjNDdjZjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc4NTE1MjUsIm5iZiI6MTc0Nzg1MDMyNX0.Zszs2Ma3YBDVYlzmeAwpwB7w1uwgTJFL2uKsA-yTUq4","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"bf9b61bd-e020-4682-a302-5b7e14c47cf9","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=realignedtechnologies","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"494bcedc2d521bc27331eec1a7ce0399e85a1a19_lout","baseUrl":"https://realignedtechnologies.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://realignedtechnologies.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bf9b61bd-e020-4682-a302-5b7e14c47cf9","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"57528510336747e4b9e7a6559b6da38f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}